1. What is LuluCases’ return policy?
We accept returns and exchanges within 61 days of delivery. Items must be unused, in their original condition, and include all packaging. Please note that returns are only accepted to our warehouse in Georgia.

2. How do I initiate a return?
To start a return, please contact us at hello@lulucases.com Include:

• Your order number

• The item(s) you wish to return

• The reason for the return
  We’ll get back to you with the next steps.

3. Is there a restocking fee for returns?
No, we do not charge any restocking fees.

4. Who pays for return shipping?
Customers are responsible for the cost of return shipping to our address in Georgia.

5. When will I get my refund?
Once we receive and check the returned item, we’ll issue your refund within 10 business days to the original payment method.

6. Can I exchange an item?
Yes! Please follow the return process and place a new order for the item you want.

7. What if my item arrives damaged or defective?
Please email us at hello@lulucases.com with a photo of the damaged item. We’ll help right away with a replacement or refund, including return shipping if necessary.

8. Do you offer free shipping?
Yes! We offer free standard shipping worldwide.

9. How long does delivery take?

• Georgia: 5–12 business days

10. How do I track my order?
After your order ships, you'll receive an email with a tracking link.

11. What payment methods do you accept?
We accept PayPal payments

12. Can I cancel or change my order?
Please contact us immediately at hello@lulucases.com

Once the order is processed, we might not be able to make changes.

13. What happens if my package is returned or undeliverable?
If the shipping address was incorrect or the package was unclaimed, the customer is responsible for reshipping fees.

14. Need help?
We’re here for you! Email us at hello@lulucases.com and we’ll be happy to assist you.